Frequently Asked Questions

About the Service

Question: What exactly does “full-service social media management” include?

Answer: We handle everything related to your social media presence — strategy, content creation (photos, videos, graphics, captions), posting, scheduling, engagement, and performance tracking. You get all the benefits of an in-house social media department without the overhead.

Question: Do you work with all social media platforms or just YouTube?

Answer: We manage the platforms that are most effective for your business. This can include Facebook, Instagram, LinkedIn, TikTok, X (Twitter), YouTube, and more — all determined by where your audience spends their time.

Question: Can you create both photo and video content for my business?

Answer: Yes! We produce professional photos, videos, and graphics tailored to your brand’s voice and marketing goals. From short-form reels to professional product photography, we create the content your audience wants to see.

Question: Will you manage the engagement (comments, messages) on my pages?

Answer: Yes, we can manage your community engagement, including responding to comments and messages in your brand’s tone. We also monitor your pages for opportunities to connect with your audience and address inquiries quickly.

Question: How do you decide what kind of content to post for my business?

Answer: We use our SMART framework (Social Media Amplification, Reconnaissance, and Tactics) to research your audience, analyze your competitors, and develop a strategy that ensures each post has a clear purpose and measurable outcome.

Question: Do you create custom graphics and captions, or do I need to provide them?

Answer: All of our graphics and captions are custom-made for your business. You don’t have to lift a finger — just approve content before it goes live (if you wish).

Question: Can you manage paid ads as part of the service?

Answer: Yes, we can plan, create, and manage paid social campaigns that align with your goals. Whether it’s boosting posts, running lead generation ads, or promoting an event, we ensure your ad spend works harder for you.

About the Process & Strategy

Question: What is your SMART framework, and how does it help my business?

Answer: Our SMART framework stands for Social Media Amplification, Reconnaissance, and Tactics. It ensures that every piece of content is backed by research, strategically placed for maximum visibility, and optimized to meet your business goals.

Question: How do you develop a social media strategy for a client?

Answer: We start by learning about your business, audience, and goals. We then audit your current social presence, research your industry, and build a customized content and posting plan.

Question: How often will you post on my accounts?

Answer: Posting frequency depends on your plan and goals. We typically recommend 3–7 posts per week per platform for maximum impact, but this is tailored to your needs.

Question: How do you ensure the content matches my brand’s voice?

Answer: We work closely with you in the beginning to understand your brand’s tone, style, and personality. All content goes through a review process so you can approve it before it’s published.

Question: Will I need to be involved in creating the content?

Answer: Your level of involvement is up to you. Some clients prefer to be hands-off, while others like to collaborate on ideas and approve everything before it’s posted.

Question: Can you work with the content I already have?

Answer: Absolutely. We can integrate your existing photos, videos, and graphics into your content calendar and enhance them for social media use.

About Our Results & Reporting

Question: How do you measure success on social media?

Answer: We measure engagement, reach, follower growth, click-through rates, and conversions — depending on your goals. The focus is on metrics that actually impact your business.

Question: What kind of reports or analytics will I get?

Answer: You’ll receive regular performance reports with key metrics, insights, and recommendations so you always know what’s working and where we can improve.

Question: How long will it take before I see results?

Answer: Social media growth is a long-term investment. You may see increased engagement within weeks, but significant growth typically takes 3–6 months of consistent posting and optimization.

Question: Can you help me grow my followers, or is it just about engagement?

Answer: We do both — we grow your audience while also ensuring they actively engage with your content. Engagement without growth won’t scale, and growth without engagement won’t convert.

About the Cost & Logistics

Question: How much does your social media management cost?

Answer: Our pricing depends on the number of platforms, posting frequency, and level of content creation needed. Because we’re your full-service social media department, we tailor packages to give you everything you need — and nothing you don’t — so you get maximum value without unnecessary costs.

Question: Are there long-term contracts, or can I go month-to-month?

Answer: We offer both. Many clients choose ongoing partnerships to see long-term results, but we also have month-to-month options for flexibility. Either way, you’re getting the social media department your business deserves — fully committed to your growth from day one.

Question: Do you offer packages or custom pricing based on my needs?

Answer: Yes, we offer tiered packages as well as fully customized plans. During your consultation, we’ll recommend the best fit for your goals so you can enjoy your social media department — without the payroll.

About Getting Started

Question: How do I get started?

Answer: To request a quote, simply fill out our contact form. A member of our team will reach out to gather additional details and information. From there, we will develop a tailored solution designed to meet your specific needs.

Question: Your hours say you’re closed on the weekends, what if I need a project filmed on Saturday or Sunday?

Answer: Our website footer includes two sets of business hours. Our Customer Service Hours (office hours) are designated for handling new client inquiries, project discussions, contract signing, and other administrative tasks. For video and photo shoots, we offer flexible scheduling, available 24/7 to accommodate our clients’ needs. Meetings and consultations are held exclusively during regular business hours, with Saturday morning appointments available upon request.

Don’t see the answer to your question?

Contact us using the email address or phone number below. We’re here to help!