Revision & Feedback Policy
Updated: December 22, 2025
I. Purpose of This Policy
The purpose of this Revision & Feedback Policy is to clearly define how revisions, feedback, approvals, and post-delivery changes are handled during projects with ZeroFilm DELTA. This policy is designed to establish consistent expectations, promote efficient collaboration, and protect both the client and ZeroFilm DELTA from miscommunication, delays, and scope-related disputes. By outlining what is included, how feedback must be provided, and how changes are managed throughout the project lifecycle, this policy supports timely project completion while maintaining the quality and strategic intent of the work produced.
II. Applicability & Company Scope
This Revision & Feedback Policy applies solely to services provided by ZeroFilm DELTA. While ZeroFilm DELTA may offer certain services utilizing DFW Booths as a white-label solution, DFW Booths operates as a separate and independent business entity with its own policies, terms, and service agreements. Any services performed under the DFW Booths brand are governed by the applicable DFW Booths agreements and policies, not this Revision & Feedback Policy. Clients engaging ZeroFilm DELTA services acknowledge that revision terms, feedback processes, and approval structures outlined on this page apply only to work contracted directly with ZeroFilm DELTA, unless otherwise stated in a written service agreement.
III. Included Revisions
Most ZeroFilm DELTA projects include up to two (2) rounds of revisions unless otherwise stated in the applicable service agreement. These included revisions are intended to refine the deliverables based on the originally approved concept, scope, and objectives of the project. Revision allowances may vary by service type, package, or custom engagement, and any deviations from the standard revision structure must be explicitly documented in writing. In all cases, the signed service agreement governs the number of included revisions and the conditions under which they may be exercised.
IV. Service-Specific Revision Exceptions
Certain services offered by ZeroFilm DELTA include service-specific revision terms. For ProShots, clients are entitled to up to two (2) rounds of photo editing revisions. In addition, one (1) reshoot may be included only if it is explicitly stated in the signed service agreement. If a reshoot is not expressly included, it is not covered under the revision allowance. All other services follow the standard revision structure outlined in this policy unless otherwise specified in writing.
V. Definition of a Revision vs. Scope Change
A revision is defined as a change to existing edits within the originally approved scope of the project. This includes adjustments to timing, pacing, sequencing, color, audio levels, captions, graphics, or other post-production elements based on approved content. Revisions do not include the creation of new deliverables, changes to core messaging, additions of new scenes, reshoots, re-recorded audio, or any request that materially alters the approved concept or scope. Requests that fall outside of editing adjustments are considered scope changes and may require additional fees, revised timelines, or a new agreement.
VI. Reshoots and Multiday Productions
Except where expressly stated in a signed service agreement, reshoots are not included as part of the revision process. For services other than ProShots, any reshoot requests are treated as additional shoot days within a multiday production and are subject to additional fees. Reshoots may also require updated schedules, crew availability, and revised project timelines. ZeroFilm DELTA reserves the right to evaluate reshoot requests on a case-by-case basis to determine feasibility, cost, and impact on the overall project.
VII. Feedback Submission Methods
Clients may submit revision feedback using any written method that is most convenient, including email, shared documents, or approved collaboration platforms. Feedback may also be provided during an in-person or virtual review session, such as a video conference, where notes are documented for implementation. To ensure accuracy and efficiency, all feedback must be clear, specific, and actionable. ZeroFilm DELTA is not responsible for misinterpretation caused by vague, contradictory, or incomplete feedback.
VIII. Consolidated Feedback Requirement
To maintain efficient workflows and accurate revisions, clients are strongly encouraged to provide feedback in a single, consolidated submission for each revision round. Consolidated feedback helps prevent conflicting direction, reduces unnecessary delays, and ensures revisions are executed as intended. Multiple or fragmented feedback submissions may result in extended timelines and may be treated as additional revision requests depending on the scope and impact of the changes.
IX. Feedback Deadlines & Project Timelines
Revision feedback must be submitted within seven (7) business days of the client’s receipt of the applicable deliverable. Timely feedback is essential to maintaining agreed-upon project timelines. Delays in providing feedback may result in schedule adjustments or penalties as outlined in the service contract. If no feedback is received within one (1) month of delivery, the project will be considered abandoned.
X. Abandoned Projects & Restarting Work
If a project is deemed abandoned, ZeroFilm DELTA may retain the original project files and content; however, any request to resume editing, revisions, or final delivery after abandonment will be treated as a new video editing project. Restarting work will require a new scope assessment, updated timelines, and a separate agreement. Prior pricing, timelines, and revision allowances will not automatically carry over.
XI. Revision Turnaround Time
Once consolidated feedback is received, ZeroFilm DELTA will complete revisions within fourteen (14) days or less, depending on the scope of the requested changes. Expedited revision services may be available for an additional fee, subject to scheduling availability and written approval. Revision timelines are contingent upon the clarity and completeness of the feedback provided.
XII. Approval Milestones & Final Sign-Off
Certain projects may require formal approvals at defined stages, such as concept approval, draft or rough-cut approval, and final approval. These approval milestones are established to ensure alignment before advancing to the next phase of production. Once final approval is provided, the project is considered complete and ready for delivery or licensed use.
XIII. Post-Approval Changes
Any changes requested after final approval will be billed separately and are not included in the original revision allowance. If more than one (1) month has passed since final approval, any requested changes will be treated as a new project and subject to a new scope evaluation, timeline, and agreement.
XIV. Subjective vs. Objective Changes
Subjective changes, including preferences related to style, tone, pacing, or creative direction, are limited after approvals have been granted. Objective corrections, such as typographical errors, factual inaccuracies, or technical issues, may still be addressed when identified. ZeroFilm DELTA reserves the right to determine whether a requested change is subjective or objective.
XV. Client Responsibility & Internal Coordination
Clients are responsible for providing clear direction and coordinating feedback among all internal stakeholders before submission. ZeroFilm DELTA is not responsible for delays or rework caused by conflicting input, unclear instructions, or delayed internal approvals. Inefficient coordination may impact timelines and revision eligibility.
XVI. Impact on Licensing & Usage
Revisions or scope changes that materially alter the intended use, distribution, or audience of the content may require a reassessment of licensing terms. Any changes affecting usage rights will be addressed separately and must be agreed to in writing before implementation.
XVII. Relationship to the Service Agreement
This Revision & Feedback Policy is provided for informational purposes only and may be updated at any time. It does not constitute a legally binding agreement. In the event of any conflict between this policy and a signed service agreement, the terms of the service agreement shall take precedence.